Q&A Problems and answer
Welcome to Firecats! You might have some questions about our online store.
I'll use a Q&A format to help you better understand our store.
No.1Why are cat claws so expensive?
Because many of the cat scratching boards we have in our shop are scrap and bulky, I choose durable craftsmanship and materials.
If you have two cats, one cat scratching board should last you two or three years without any problems.
At the same time, due to the higher freight costs of transporting large-volume products, the overall price is also higher.
No.2 Where to ship from
Most products are manufactured in Guangdong Province, China, and shipped to various countries via freight companies.
For shipments to Japan or South Korea, our forwarding warehouse is located in Weihai, Shandong Province.
For shipments to Europe or North America, our forwarding warehouse is located in Shenzhen, Guangdong Province.
No.3 How long does it take to receive the item after shipment?
If the destination is Japan or South Korea, it usually takes about 20 days to arrive.
If the destination is Europe or the US, it usually takes 30-40 days to arrive.
The specific time depends on the shipping time.
4.Is there after-sales service?
After receiving the goods, if there are any quality issues, you can claim compensation.
If any problems occur during transportation, the shipping company's insurance will cover the cost.
If the buyer requests a refund for personal reasons after receiving the goods, they will be responsible for the return shipping costs.
5.Are there any discounts when purchasing products from this store?
Get 5% off orders over $140 (all countries)
8% off orders over $220 (all countries)
Free shipping on orders over $250 (Japan or Korea)
If you have any other questions, you can contact me in the following ways:
